Michelle's Newsletter for February 2019

Our new app is ready!

As we explained in our last blog entry, due to changes demanded by Apple, our app maker Digital Pharmacist has had to redesign the app to support the hundreds of pharmacies they service by combining all their clients into one app. We are pleased to announce that the app for both iPhone and Android is available for installation and performing well. Go to the AppStore or Google Play to download PocketRx.

On installation, PocketRx will ask you to enter your zip code. That will pull up the list showing all 3 of our locations. Pick the location you wish to use (you can choose another location when you submit your refills if you want) and then enter your personal info and the 'script # and name. If you used our previous app, you should have no problem with PocketRx.

Here's a great highlight of the new PocketRx app:
You can set up as many profiles in the app as you wish - this is a very handy way to keep 'scripts for yourself, your spouse, your children, and any others you that you are responsible for the care of. Every profile can hold as many individual 'script numbers as you care to enter.
This is a particularly helpful for caregivers with multiple patients in multiple locations. Each patient can have their own profile with different options for pickup or delivery to each of their  You can set up addresses in the app settings.

In our testing of the new app, we have been notified of each new submission by fax in less than 30 seconds after pressing the "submit" button. Don't forget to set up an email address in the app if you would like an email confirmation of your submission.

As always, if you have any questions with installation or operation of the app, please call us. 

Changes are coming for our app users

Apple (makers of your iPhones & iPads) has modified a policy that impacts thousand of small businesses that offer mobile apps. As a result, our app makers have had to develop a new app for independent pharmacies. This policy change has also resulted in a new app for our Android & iPhone users. Beginning February 15th, Digital Pharmacist Inc. will begin emailing users of our app for both iPhone & Android advising you that we are moving to the new and improved app called PocketRx.

  Also beginning on February 15th, upon start-up of your pre-existing app ("Michelle's Pharmacy Illinois"), a page will display to inform you that you must download PocketRx - a link will be provided to make it easy for you to get the new app.

FOR IPHONES

 If you're reading this on your PC & want to get a jump on the download, aim your phones QR reader right here to go to the download for iPhone → → → → →

FOR ANDROID

 

 

 Scan this QR code  if you are using an Android Phone → → → → →









The PocketRx app will not be fully functional until February 15, but you can get a taste of it if you want to download it early. Don't delete "Michelle's Pharmacy Illinois" yet...you can add PocketRx to your phone, but it won't be useful until February 15th. We'll post updates here on our blog as we get closer to the change. The whole process should be fairly easy, but call us if you have any problems.

Having problems with our app?

We've been getting a few reports that your refill requests aren't being received in the pharmacy when using our app. Whenever we hear about a problem with our app, we immediately attempt a test refill to verify any problems. We have been unable to duplicate any errors within the app itself, so we thought we might refresh the instructions a bit. 
As we mentioned in March, we had a new app developed and were going to phase out the original app. The time has come to shut off the old app and ensure that everyone gets acquainted with the new one. As you know, the old app was called simply "Michelle's Pharmacy" - our new one is called "Michelle's Pharmacy Illinois". We had to add "Illinois" to the name to avoid copyright issues as the new app builders represented a different company.
Anyway, we want to make sure everyone has access to the new app. If the Michelle's Pharmacy app you have installed looks like this on the main screen, it's the old one:

If that's the one you have, you can uninstall it.

Now, go to the AppStore if you have an iPhone, or to Google Play for your Android, and download "Michelle's Pharmacy Illinois". After installation you will have to re-enter your prescription info as it does not migrate the info from the old app.



Once installed, the new app looks like this:

 If you experience any problems contacting us or submitting your refills, please call us or show us the problem the next time you're in the store. Our goal is to make getting your refills as easy as possible. We'll do whatever we can to assist you.

What is Solutions Rx Restore?

Has your Doctor prescribed the use of cholesterol-lowering medications such as Atorvastatin, Crestor, Lipitor, Pravastatin, Simvastatin or beta blockers like Metoprolol, Atenolol, or Carvedilol? And are you suffering from a drug induced nutrient depletion as a result of a cholesterol medication? Maybe you're just looking to improve your overall health? In any case, Solutions Rx Restore provides effective results with just two tablets a day. Solutions Rx has created a multi-vitamin and enzyme combination that replaces the most essential vitamins that specific prescription drugs (like the statins listed above) and diseases take away from the body. Available in formulations to assist in High Blood Pressure support, Cholesterol support, and Diabetes support, Solutions Rx is designed to exceed the recommended daily allowance of certain vitamins. The recommended daily allowance is defined as the smallest amount of a vitamin required by the human body to avoid disease. Solutions Rx is pharmacist-developed and dedicated to quality, your health, and overall satisfaction. Ask us about Solutions Rx Restore during your next visit.

OK, this is it! We're moving to our new store July 31st!

After months of work we've nearly arrived at moving day! We are still open at our current location on the Carlinville square until 2pm on Saturday, July 29th. We are closed Sunday, as always. Then we re-open at our new location at 274 N. Broad St. in Carlinville at 8am on Monday, July 31st. You probably remember that location as the former video store in the Broad St. Plaza, along with Dollar General, Snap Fitness, and next to CarQuest. Much more, and much easier, parking is available and our new drive-up window on the south side of the building will be ready for you, too! We look forward to continuing serving you at our new location for many years!
 

An update for Android Users of Our App

One of the newest Android software updates (Android 7.0) affects how you select your birth date, and it may cause some confusion and frustration. The change affects all Android apps across all industries, and is not limited to our pharmacy app.
The birth date selection process can be a little tricky because we’ve been conditioned to think of our birthday in this order — month, day, year. The software update, however, requires users to select their birthday in this order — year, month, day. When using our app on Android for the profile setup or refill process, it seems you have to manually scroll back several years from 2017 to the year you were born, but there is a much easier way if you follow these three simple steps:

1) Select the year located at the top left hand corner.
2) Find the month by scrolling forwards or backwards on the   calendar. 
3) Choose the day by clicking on the proper date on the calendar.

We are working on a solution to override Android’s default calendar function, but in the meantime, you can use the steps above to complete the refill form. For additional help or to learn more about our services, please give us a call at 217.854.4022.

And a reminder - we are just days away from moving our current location on the Carlinville square to our new location at 274 N Broad St (3 blocks north of the square). Keep an eye out here, on Facebook & Twitter for the latest news!